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Posts Tagged ‘BT Openreach’

Welcome to Cabinet World! - Andy stalks more cabs!

Sunday, September 21st, 2014

On my travels, I’ve been stalking more BT Openreach “Cabs”, that have been upgraded or added to facilitate “Superfast Broadband” in the East Riding of Yorkshire, Pocklington area.

This FTTC cabinet is taller than me, at 6ft!

This is the largest FTTC cab I've found!

Another large FTTC cabinet, outside Co-op

Another large FTTC cabinet, outside Co-op, in fact this cabinet obstructs your view, when pulling out of the Co-op car park!

Different older style PPC cab

Different older style PPC cab

Recently, these stickers have been stuck on the cabs!

Recently, these stickers have been stuck on the cabs! Note the ventilation slits to cool the switch gear inside!

Now the next photo is very interesting….(well I think so…), this is Cabinet 1, and it’s NOT been upgraded as yet, I thought all the cabinets in Pocklington, had been upgraded except Cabinet 10. Cabinet 1 is located on the main high street in Pocklington (Main Street!), which supports ALL the shops, so they’ll not be on Superfast Broadband yet!

Cabinet 1 on Main Street, Pocklington

Cabinet 1 on Main Street, Pocklington

and this is Cabinet 10

Cabinet 10 on "The Mile"

Cabinet 10 on "The Mile"

Cabinet 10 on "The Mile", plenty of space for a new FTTC cab!

Cabinet 10 on "The Mile", plenty of space for a new FTTC cab!

and the importance of Cabinet 10, is it’s My Cab! Well not my personal cab, but where my fixed telephone line terminates!

So there is plenty of space near Cab 10 for a new FTTC cab, and I understand that Cab 1 and Cab 10 are still being evaluated, for upgrade, so there is maybe still hope!

It’s possible, that as quite of lot of work may be required for Cab1 (it’s on a busy high street), and my new Cab needs to planned, because it’s near residents garden….

Lets keep fingers crossed!

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Superfast broadband is coming maybe - Andy stalks Cabinets!

Monday, September 15th, 2014

In the lasts couple of weeks, driving on the way to work, I’ve noticed these new “green daleks” appearing on the street..

older BT "PCP" distribution cabinets

older BT "PCP" distribution cabinets

near the older BT “PCP” distribution cabinets

New FTTC Cabinet

New FTTC Cabinet

recent BT manhole cover

recent BT manhole cover

these are in fact the new style FTCC cabinets (fibre to the cabinet/premises), they have ventilation holes, because the new cabinets, just do not contain patch panels, but also electronic network switching gear, so they’ll run warm!

These are for Superfast Broadband, or BT Infinity. These cabinets are just off the A1079, at Bolton Lane, there are also many in Pocklington, that have been recently installed….

I’ve been stalking my cabinet, which has a cable run of 3.7km from my house, to the nearest junction box, and as yet no new  FTCC cabinets has appeared, most of the others in Pocklington have now been completed!

I now fear, I could be in the 10% of Rural people, that are excluded from the Governments project to equip 90% of the country with Superfast Broadband!

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Broadband Woes Update

Sunday, May 16th, 2010

Another BT Openreach engineer visited again last Friday to investigate my Broadband fault further, the first engineer that visited the property with his “BT Hawk”, found no fault on the line with the tests he conducted, and was surprised how good the quality of the line was considering it’s 3609 metres from the local telephone exchange. The second engineer brought with him the Remote Unit to connect to the end of my telephone line at the exchange to conduct a “full telephone line quality check” He had some initial issues with the earth bonding in either my property or the exchange to conduct the tests.

The issue I’ve been experiencing since January 2009 is a decrease in Sync speeds not throughput, although if your sync speed is low, this will affect your throughput, this took some explaining to the engineer, because he seemed to be getting confused with throughput, and kept telling me that speed tests and throughput will vary, he eventually agreed that Sync speed should not change much.

Noise Margin fault in progress

Noise Margin fault in progress, high SNR, until router reset

frosty outside tonight, high SNR, router disconnects and connects

frosty outside tonight, high SNR, router disconnects and connects

I’ve now narrowed down the fault to cooling down or warming up which causes the fault, so with these recent frosty evenings/mornings the sync speed has been very low, it remains stable throughout the day, but evenings and mornings have been the worse.

When he completed the “full telephone line quality check” the telephone line FAILED, the engineer did state that if this was a new Broadband service, it’s likely that BT would not guarantee service, but I made sure he was aware that broadband has been at the property before 2009 with no issue.

Hooraah!!! a fault! Now they can fix it and make my broadband better!

A RED alarm was given for AC Longitudinal Balance of 50 db. The BT Openreach Engineer stated this should be above 60 db for the line. From what I understand this is a measure of how well the pair is balanced and rejects external interference. The BT engineer called someone, asking to remain on the fault that had been found, because the customer was complaining of line drops, and then he requested to talk to the Service Provider (I don’t think this was Eclipse, but BT Wholesale), the engineer wasn’t certain that low AC Longitudinal Balance would cause this issue, but when speaking to the Service Provider and they looked at the logs, they could see lots of disconnects on the line, and state the Line Quality was poor.

The engineer wasn’t very happy that he would have to go off and explore the 3609m line to find the fault. He left the property at approx 9am. I saw him later at the BT cabinet in the villiage 2 miles away at 12noon. Whilst he was out, I took some photographs of his test equipment.

Later that afternoon (approx 4pm) he returned, telling me it had been a nightmare fault, and there were no spares on the pole or in the cable to the village as they are already DACS-ing lines on the pole (DACS - (Digital Access Carrier System) - It is a technology which allows two ordinary phone lines to be squeezed down a single copper pair.  Normally each phone line requires its own copper pair all the way to the exchange) but luckily they had found a unused telephone line on the pole (spare!?), it had been unused since 2006, this is a rented property in the hamlet, which is currently vacant (next door but one).

So they shifted my line on the pole to this line and retested, and now the AC Longitudinal Balance is 66 db, and passes the line quality test. The engineer was still sceptical that this wasn’t the issue, and suspects the equipment in the exchange of wire from the house to the pole.

But the line is now fixed and I’m happy to report at present, I’ve not encountered any line drops, sync speed decreases, or SNR increases.

My Broadband Speed Test

Noise Margin approx 9db

Noise Margin approx 9db after fault fixed

On a final note, it’s been very difficult to get this fault fixed, when you’ve got an Internet Service Provider (in my case Eclipse), circuit maintained by BT Wholesale and the actual telephone wire maintained by BT Openreach, and before when it was LLU-ed Tiscali!. Four different vendors trying to get one single fault fixed on the service. So it wouldn’t have made any difference in this case switch to another ISP, which so many people had been stating to me, over the last 18 months, the fault would have been carried to the new service provider, and they probably wouldn’t have had the logs to raise it with BT to get the fault cleared on the physical line!

So patience and constant badgering is the key….

The software used to generate the graphs is the fabulous RouterStats by john@vwlowen.co.uk

and was it all worth it, when this is the speed from my house with 3G from mobile network 3! (it was 2+ before I saved the results!), somethings not right, when wireless gives you faster broadband speed than wires!

My Broadband Speed Test

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