I’m having a competition between two large high street shops, who’s business turn over – tax free profits are 280m and 160m respectively. Two items have failed, and I’ve had issues with the shops replacing or repairing the items, so I’ve deciced to return to the Managing Director at their Head Offices for repair or replacement. It will be interesting test of their Customer Service, and if they are the caring, sharing brands, they claim. If they give me the cold shoulder, I’ll name and shame them here! Lets wait
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Tags: customer service, shops