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Posts Tagged ‘tiscali’

Damn Eclipse Broadband

Tuesday, April 20th, 2010

My broadband has been all over the place again recently, back in March Eclipse my ISP, suggested they would move my broadband line onto a different line card/circuit in the exchange, the Technical Support Engineer’s never really gave away anything tecnical as to what they are actually doing. But today after another discussion it now becomes clear that before I was on a Tiscali LLU circuit, I suspect but I cannot confirm, this, I was moved to this in January 2009, when all the issues started (maybe), although now being moved to a BT circuit, the same issues occurs, extreme hot or cold, the Signal-to-noise ratio rises, and the sync speed drops, and hence throughput is very very slow. Today was the final straw, my broadband speed was as follows at 15:30 GMT. I was told, that because my sync speed had dropped the Profile on the line was slow, and I would have to wait 72 hours before it would speed-up!

Router is reporting this G.DMT SHOWTIME 448000 192000 14.5 49.0




and then later it gets worse…


I’ve not done anything, I’ve just returned from a Parish Council Meeting, and now the speed is backup to 2.2 – 2.4MB/s, this is the fastest it’s ever been, apart from that strange blip and changeover!



I put this here, so I can find it later, and refer Eclipse and BT to it! (it’s there test results!)

 For your connection, the acceptable range of speeds is 600-2500 Kbps.

For your connection, the acceptable range of speeds is 600-2500 Kbps.

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Wot No Broadband! Outage for 4 hours!

Tuesday, April 21st, 2009

I’ve had no broadband since 10.30am this morning when it went off. I had to phone a friend (Thanks Paul) to ask him to find the telephone number for my broadband supplied Eclipse, so I could give them a call to find out why I had no broadband (internet) connection. It would appear that Eclipe’s peering partner Tiscali had a fault, or the fault was between Eclipse’s servers and Tiscali’s infrastructure. The Technical Support person actually declared this time I was on a Tiscali product and not a BT product, this is not LLU because it’s not reached our exchange yet, but it’s not a BT product that I’m using.

All of Eclispe’s customers on Tiscali products were affected as far as I am aware.

Broadband came back on 32 minutes ago, according to router stats!

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