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Posts Tagged ‘eclipse’

Partial Eclipse of the Sun on the top of Arras Hill (Weighton Wold)

Friday, March 20th, 2015

On the way to work, this morning, I took some pictures on the top of Arras Hill (Weighton Wold), 146 metres above sea level, at the triangulation point at Grid SE 91077 41626.

It got very cold, as the sun disappeared behind the moon.

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img_3862

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Broadband throughput starts to increase…and I don’t know why…

Friday, November 5th, 2010

I noticed this evening when downloading an iso, that my download speed was in excess of 350kB/sec, this is double than normal! So I then decided to start running some tests again, and this is what I found.

SpeedTest.net 4 Nov 2010

SpeedTest.net 4 Nov 2010

Ping Test 4 Nov 2010

Ping Test 4 Nov 2010

ThinkBroadband Speed Test 4 Nov 2010

ThinkBroadband Speed Test 4 Nov 2010

Now whats odd about this, is my line 3.7km away from the Exchange, until now has only been able to support speeds from 1.6 - 2.0Mbps, and more recently 1.6Mbps, which has been okay, despite the fact that I pay for an upto 8Mbps service! (but that’s the price you pay to live in a CountryHouse). But it’s almost doubled to 2.9Mbps!

But what’s even weirder, is only a few days ago, I got a nice email from Eclispe Sales, trying to entice me onto a 12 month contract the email reads:-

“We are always trying to improve the products and services that we offer our customers and I would like a chance to discuss your current package with you.

By changing to our Business Bronze package, you could reduce your monthly cost to £19.95+vat and increase your fair usage allowance from 40gb to 50gb. You may also see an improvement in throughput speeds.

Please let us know when you would like us to call you. Alternatively, if having read this, you would like to change to the Business Bronze package, please reply to this email and we will change this for you.

Please note that if you switch to a new service, you will start a new 12 month contract. If you then decided to leave before the end of this 12 month period, an early termination fee would apply.”

I said we would consider this, but at only a £1 reduction a month, and quite happy now with existing service (despite over 20 months of issues, which touch wood have now been resolved!), We are reulctant to change, especially into a 12month contract!

It’s just odd now, our throughput starts to increase….

Until next time, when it’s back to normal!

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Broadband Woes Update

Sunday, May 16th, 2010

Another BT Openreach engineer visited again last Friday to investigate my Broadband fault further, the first engineer that visited the property with his “BT Hawk”, found no fault on the line with the tests he conducted, and was surprised how good the quality of the line was considering it’s 3609 metres from the local telephone exchange. The second engineer brought with him the Remote Unit to connect to the end of my telephone line at the exchange to conduct a “full telephone line quality check” He had some initial issues with the earth bonding in either my property or the exchange to conduct the tests.

The issue I’ve been experiencing since January 2009 is a decrease in Sync speeds not throughput, although if your sync speed is low, this will affect your throughput, this took some explaining to the engineer, because he seemed to be getting confused with throughput, and kept telling me that speed tests and throughput will vary, he eventually agreed that Sync speed should not change much.

Noise Margin fault in progress

Noise Margin fault in progress, high SNR, until router reset

frosty outside tonight, high SNR, router disconnects and connects

frosty outside tonight, high SNR, router disconnects and connects

I’ve now narrowed down the fault to cooling down or warming up which causes the fault, so with these recent frosty evenings/mornings the sync speed has been very low, it remains stable throughout the day, but evenings and mornings have been the worse.

When he completed the “full telephone line quality check” the telephone line FAILED, the engineer did state that if this was a new Broadband service, it’s likely that BT would not guarantee service, but I made sure he was aware that broadband has been at the property before 2009 with no issue.

Hooraah!!! a fault! Now they can fix it and make my broadband better!

A RED alarm was given for AC Longitudinal Balance of 50 db. The BT Openreach Engineer stated this should be above 60 db for the line. From what I understand this is a measure of how well the pair is balanced and rejects external interference. The BT engineer called someone, asking to remain on the fault that had been found, because the customer was complaining of line drops, and then he requested to talk to the Service Provider (I don’t think this was Eclipse, but BT Wholesale), the engineer wasn’t certain that low AC Longitudinal Balance would cause this issue, but when speaking to the Service Provider and they looked at the logs, they could see lots of disconnects on the line, and state the Line Quality was poor.

The engineer wasn’t very happy that he would have to go off and explore the 3609m line to find the fault. He left the property at approx 9am. I saw him later at the BT cabinet in the villiage 2 miles away at 12noon. Whilst he was out, I took some photographs of his test equipment.

Later that afternoon (approx 4pm) he returned, telling me it had been a nightmare fault, and there were no spares on the pole or in the cable to the village as they are already DACS-ing lines on the pole (DACS - (Digital Access Carrier System) - It is a technology which allows two ordinary phone lines to be squeezed down a single copper pair.  Normally each phone line requires its own copper pair all the way to the exchange) but luckily they had found a unused telephone line on the pole (spare!?), it had been unused since 2006, this is a rented property in the hamlet, which is currently vacant (next door but one).

So they shifted my line on the pole to this line and retested, and now the AC Longitudinal Balance is 66 db, and passes the line quality test. The engineer was still sceptical that this wasn’t the issue, and suspects the equipment in the exchange of wire from the house to the pole.

But the line is now fixed and I’m happy to report at present, I’ve not encountered any line drops, sync speed decreases, or SNR increases.

My Broadband Speed Test

Noise Margin approx 9db

Noise Margin approx 9db after fault fixed

On a final note, it’s been very difficult to get this fault fixed, when you’ve got an Internet Service Provider (in my case Eclipse), circuit maintained by BT Wholesale and the actual telephone wire maintained by BT Openreach, and before when it was LLU-ed Tiscali!. Four different vendors trying to get one single fault fixed on the service. So it wouldn’t have made any difference in this case switch to another ISP, which so many people had been stating to me, over the last 18 months, the fault would have been carried to the new service provider, and they probably wouldn’t have had the logs to raise it with BT to get the fault cleared on the physical line!

So patience and constant badgering is the key….

The software used to generate the graphs is the fabulous RouterStats by john@vwlowen.co.uk

and was it all worth it, when this is the speed from my house with 3G from mobile network 3! (it was 2+ before I saved the results!), somethings not right, when wireless gives you faster broadband speed than wires!

My Broadband Speed Test

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Damn Eclipse Broadband

Tuesday, April 20th, 2010

My broadband has been all over the place again recently, back in March Eclipse my ISP, suggested they would move my broadband line onto a different line card/circuit in the exchange, the Technical Support Engineer’s never really gave away anything tecnical as to what they are actually doing. But today after another discussion it now becomes clear that before I was on a Tiscali LLU circuit, I suspect but I cannot confirm, this, I was moved to this in January 2009, when all the issues started (maybe), although now being moved to a BT circuit, the same issues occurs, extreme hot or cold, the Signal-to-noise ratio rises, and the sync speed drops, and hence throughput is very very slow. Today was the final straw, my broadband speed was as follows at 15:30 GMT. I was told, that because my sync speed had dropped the Profile on the line was slow, and I would have to wait 72 hours before it would speed-up!

Router is reporting this G.DMT SHOWTIME 448000 192000 14.5 49.0

788504536

12717770677778827686

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and then later it gets worse…

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I’ve not done anything, I’ve just returned from a Parish Council Meeting, and now the speed is backup to 2.2 - 2.4MB/s, this is the fastest it’s ever been, apart from that strange blip and changeover!

788868135

127179904749702514052

I put this here, so I can find it later, and refer Eclipse and BT to it! (it’s there test results!)

 For your connection, the acceptable range of speeds is 600-2500 Kbps.

For your connection, the acceptable range of speeds is 600-2500 Kbps.

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Wot No Broadband! Outage for 4 hours!

Tuesday, April 21st, 2009

I’ve had no broadband since 10.30am this morning when it went off. I had to phone a friend (Thanks Paul) to ask him to find the telephone number for my broadband supplied Eclipse, so I could give them a call to find out why I had no broadband (internet) connection. It would appear that Eclipe’s peering partner Tiscali had a fault, or the fault was between Eclipse’s servers and Tiscali’s infrastructure. The Technical Support person actually declared this time I was on a Tiscali product and not a BT product, this is not LLU because it’s not reached our exchange yet, but it’s not a BT product that I’m using.

All of Eclispe’s customers on Tiscali products were affected as far as I am aware.

Broadband came back on 32 minutes ago, according to router stats!

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