I went into The Orange Shop, 16/17 Coney Street, YORK today at approx 14:00 to make an enquiry about the iPhone 4 32GB Black on an Orange Contract. I was greeted by a Sales Person called Mark.

He was quick to explain to me, that Apple fix the prices of the iPhone 4.0 32GB Black, and Mobile Airtime companies cannot set the price of the phone, he asked if I wanted it on Pay As You Go or Contract, I replied I was interested in a Contract, he told me the cost of the phone was £319, and monthly costs of £35, for 18 months.

I told him the monthly cost was tool high, and I mentioned Tesco Mobile at £20 a month,

and in his next breath Mark said

“if you go with Tesco Mobile you’ll get no signal, because Orange have more transmitters across the country than Tesco Mobile“

Personally, when a Sales Person resorts to this sort of tactic to make a sale, it make me suspicious, I always remember a old friend/work colleague, when I worked in Sales, hundreds of years ago, when dinosaurs ruled the earth, telling me NEVER disrespect the competitor to make a Sale.

When Mark told me this, I gave him my mobile phone, and asked him to tell me what current network it’s on, it happens to be Orange (he didn’t know this before I handed him the phone, he didn’t even bother to ask me). I then reminded Mark, that I’ve probably been with Orange as a Customer, longer than he’s been an Employee, which now is about approx 11-12 years, and I don’t have reception at home with Orange, but I do with O2, Tesco Mobile, Vodafone, T-Mobile and 3! So I don’t think what he’s saying is valid and I don’t like the way he’s slagging off the Competition, at this point he asked me to LEAVE THE SHOP! He then started stating I’m now SLAGGING him off!

I pointed out as I left the Shop, I was surprised they were happy to lose a potential sale, and told him I would make him famous, and Tweet later about this incident! I don’t know why Mark lost his rag with me, and I hadn’t even had my Red Bull for the day!

So Happy Sales Mark……..

Looks like I’ll be joining Tescos Mobile then…..so much for 11 years Customer Loyality! (not that Mark would know, he didn’t ask the question!)

PS Mr Orange/Mr Tescos if your reading this, iPhone 4 32GB Black on Contract in the post would be very nice Free of Charge!