Previosuly on Andysworld! - Part 1
So 48 hours later, no email from Amazon, telling me that my US profile, had been migrated to a UK profile.
I decided to get Amazon to call me again this afternoon at 4pm, and what surprised me is that there are NO call records of previous discussions, no service request number notes, and it was lucky I had a photo of the box with serial number, because they have no record of that either!
After giving them the serial number again, for the up-tenth time, it was confirmed that the Echo had been registered from the original Experts Exchange purchaser.
So why was it still not working, after long 1 hour discussions with Customer Support, Kiera went away to ask an Echo Specialist Engineer, and it would appear, I’d been given the run around, and given some bull sh1t!
She confirmed, what needed to be done was as follows:-
1. Add my UK Amazon account, to US Market place.
2. Start Alexa App, and setup Echo.
3. Once completed, then Migrate my US profile (which would then exist) to a UK profile.
She then proceeded to Add my account to US Market place, which she sometimes takes 3-4 hours, but mine, went through immediately…she asked me to uninstall and re-install the Alexa App from Google Play Store, and login again with my account and password and proceed….
Success, I’ve never got this far before in the setup, so this was the issue. I then proceeded with the setup, but for some reasons it did not like the Office WiFi, so returned home, to continue setup, and now have a working US Echo!
Okay, so it’s on US at present, but I’ll get it switched later….
So what have we learnt…
1. Be Patient with Amazon Customer Support!
2. If someone does purchase an Amazon Echo for you, make sure they Mark it As a Gift!
(I did discuss this with Amazon, and said Amazon should make this clearer with the purchase of Amazon Hardware, I spoke to many people in my office, that regularly order from Amazon, and they only consider a Gift, as something you send somebody direct from Amazon, and maybe Gift wrapped! e.g. would you mark an item as a Gift, for someone in your household, or would you just order, and give it to them yourself, maybe Gift wrap yourself!!!! Food for thought here!)
or Ask them to Deregister it, and this could be easier to find.
3. If you do have a non-Country version, which does not match your Country of residence, Ask Amazon to add your Account to that market place.
4. Ask Amazon then to migrate you.
Now I can get on with Home Automation coming soon….